At Edrolo, we believe that improving education takes more than building great resources and selling them to schools. To achieve great outcomes, each school needs great support to implement our resources into teaching & learning. Our Sales team’s ethos has been built from the ground up with this in mind. We’re now looking for someone to join our Sales Operations team to enable us to positively impact as many students, teachers and school communities as possible.
You will be a member of the Sales Operations team, which is a relatively new and tight knit team at Edrolo that supports our broader Sales team in achieving our goals. This team is growing in both size and impact. Joining the team now puts you in a fantastic position to influence the trajectory of the Sales Operations team as Edrolo continues to expand nationally, and eventually internationally.
The current priority of the Sales Operation team is to reconfigure the systems and processes we have in place as we interact with our school clients. This includes choosing and implementing a new CRM and marketing tools, keeping track of the sales process end-to-end and choosing and implementing a new BI tool. Your role and expertise in this will be pivotal.
Initially, you will be balancing the maintenance of our existing sales workflows, dashboards and reports while project managing the research and implementation of new systems and processes, underpinning how we interact with our school clients. We need to be able to delight 1,000 school clients today, growing to 10,000’s of school clients in the near future.
You will also have the support of an existing Sales Operations Analyst, a Junior Sales Operations Analyst, and the Sales Leadership team, which includes two of Edrolo’s founders/CEOs.
This highly visible role is ideal for someone who deeply cares about Edrolo’s mission, and someone who likes to both project manage and roll up their sleeves to GiSD (get important *stuff* done). You will have cross-team exposure, and the role will suit a motivated individual who leverages fact-based analysis and creative thinking to solve problems.
You will thrive in this role if you are an effective communicator, a team player, highly analytical with the ability to juggle multiple projects and prioritize with little to no guidance. Additional tasks may include bespoke reporting, process documentation and creation, change management, and other ad-hoc requests supporting the Sales team.
Key role responsibilities
About our Client Happiness and Sales teams
At Edrolo, our mission is simple: to improve education. We are a high-growth, fast-paced, values-driven technology company, and we build next-generation learning resources that are in use at 1000+ secondary schools across Australia.
We dedicate a real person to each of our client schools, with the goal of driving sustained behaviour change in teaching and learning practices within and for each school. We know that improving teaching and learning is complex and takes time, good planning, consistency, and true passion. Our Client Happiness and Sales teams work with schools to build enduring relationships and, in the process, we move well beyond promoting Edrolo products to become trusted advisors to our schools.
Our sales philosophy is all about “right product, right school, right time” and our metrics reflect this. We achieve 98% client retention each year, indicating true satisfaction with both Edrolo’s products and the services we provide to support their implementation year-on-year.
Our Client Happiness and Sales teams and works extremely closely with our Client Support Team and other departments within Edrolo, such as our Content and Technology teams. In other words, we’re a company that focuses deeply on cross-team communication, collaboration, and shared growth.
Unfortunately due to high levels of applications we are only able to contact shortlisted candidates.