If you’re looking to make the move to a growing company making a real, positive difference in the world, a role in our Client Support Team might be for you!
We’re an Australian, venture-backed ed-tech startup with global ambitions and an overarching mission to improve education. Our in-house content production, tech, sales, and support functions are unified in supporting secondary students and teachers across New South Wales, Queensland, and Victoria to achieve outstanding learning outcomes with our innovative education resources.
Our Client Support Operations Team is responsible for building and maintaining key data sources, identifying pain points in and new requirements for our processes and workflows, and designing, sourcing, and implementing the right systems and tools to help us continuously improve and scale the support we provide. Drawing on in-depth knowledge of Client Support needs and priorities, this team builds and maintains the foundation of information powering Client Support decision-making, and is integral to our aims of providing consistently high quality support to our growing client and user base. If you love working with data, building and implementing processes and workflows, and identifying needs and designing solutions to meet them, this could be the right role for you.
Sitting with the wider Client Support Team, this role is suited to those wanting to be part of a high performance team and looking to make a real impact and grow their career. We look for people with a proven track record of achievement with the ability and desire to solve complex problems. We’re rapidly scaling and the pace is fast – if you’re energised by a dynamic working environment, you’ll love it here.
Our team is made up of people from a variety of backgrounds, and we’re committed to sharing knowledge and learning from each other. There is no ‘perfect fit’ for the role, and we’re excited to see what our next team member can contribute to our team culture and skill set.
Prior experience in a customer support operations role a plus, though not essential.
If you don’t quite meet all education or experience requirements, but are aligned on other role requirements, we encourage you to still apply.
We’re constantly evolving as a team and company, and we’re committed to individual development. As a new Edrolo team member, we’ll run you through a comprehensive onboarding program to get you fully up to speed on our systems and processes. Beyond this, there is no shortage of opportunities to grow your skills, explore new ideas, develop and improve processes, take on new responsibilities, solve real problems, and shape the way we grow and develop as a team and company – we’ll support you in building out your goals and helping you achieve them.