At Edrolo, we believe that improving education takes more than building great resources and selling them to schools. To get great outcomes, schools need great support. We’ve designed our Client Happiness ethos from the ground up with this in mind, and we’re looking for someone to join our team of Learning Innovation Associates in our mission to improve education. This is a remote-based role that can be done from anywhere in NSW.

The Learning Innovation Associate (LIA) role builds relationships with existing and new partner schools by providing support to clients in their effective use of all Edrolo products. We help our partner schools build successful long-term teaching and learning strategies, and are there every step of the way with strategic guidance, usage reports, and training opportunities for the school community. The LIA role is also a sales role, with a core focus on retaining our schools and selling new Edrolo products to clients to grow their subscription and usage.

This role will give you the opportunity to work alongside enthusiastic and spirited people who are passionate about enhancing the teaching and learning experience in Australia, and about supporting each other to achieve, improve, and drive our company mission forward.

Key role responsibilities

  • Build and maintain successful client relationships with partner secondary schools
  • Hit upgrade and revenue sales targets
  • Proactively and reactively liaise with key school contacts and teachers, including pitching new products, running trials, and upgrading current subscriptions
  • Provide strategic support to schools
  • Facilitate online training sessions and school meetings, plus the option for in-person school visits depending on location
  • Respond to school queries and issues in a timely manner
  • Keep all reporting and forecasting up-to-date in our CRM and reporting databases
  • Dive into data to find the key priorities and needs in your client book
  • Assist in the execution of various projects as directed by the Sales Leadership Team
  • Actively participate in team meetings and discussions
  • Other tasks as required.

Role Requirements

  • Bachelor degree or higher
  • Experience that covers one or all of the following* -
    • 3+ years working in client success, account management, or sales
    • 3+ years working in the education sector
    • 3+ years of professional experience (doing anything else - come sell us on why your experience will help you succeed!)
    • *We are far less worried about where you’re coming from vs. where you’re heading, but we do need to see some professional experience that you can leverage into the role.
  • Experience in, or a demonstrated energy and passion for, hitting sales targets;
  • Excited by and confident in creating and running effective online training for teachers and students;
  • Ability to demonstrate outstanding achievement in aspects of professional or learning life;
  • Exceptional written and verbal communication skills;
  • Ability to use data to identify client needs;
  • Ability to quickly evaluate, troubleshoot, follow up a problem and suggest a creative response;
  • Passionate about cultivating client relationships and integrating technology into education;
  • Excellent time management skills and attention-to-detail;
  • Equally happy working independently and on team projects;
  • Access to a car and full Australian working rights are required for this role.

The offer

  • Opportunity to work with a passionate, driven, growing team;
  • A competitive salary that reflects your experience;
  • Career progression within the company for high achievers
  • The ability to work remotely from anywhere in NSW (or Australia, if you have an interest in the NSW space!)
  • No complex hierarchy or politics;
  • Flexible working hours;
  • Regular opportunities to join the team in Sydney and Melbourne throughout the year.

About our Client Happiness / Sales Team

At Edrolo, our mission is simple: to improve education. We are a high-growth, fast-paced, values-driven technology company, and we build next-generation learning resources that are in use at 1000+ secondary schools across Australia.

We dedicate a real person to each of our client schools, with the goal of driving sustained behaviour change in teaching and learning practices within and for each school. We know that improving teaching and learning is complex and takes time, good planning, consistency, and true passion. Our Client Happiness Team works with schools to build enduring relationships and, in the process, we move well beyond promoting Edrolo products to become trusted advisors to our schools. This is where you come in!

Our sales philosophy is all about “right product, right school, right time” and our metrics reflect this. We achieve 98% client retention each year, indicating true satisfaction with both Edrolo’s products and the services we provide to support their implementation year-on-year.

Our Client Happiness Team sits within the broader Sales Team and works extremely closely with our Client Support Team and other departments within Edrolo, such as our Content and Technology teams. In other words, we’re a company that focuses deeply on cross-team communication, collaboration, and shared growth.

Only shortlisted candidates will be contacted.